Order Processing, Shipping, Return & Privacy Policy
Orders are promptly processed and shipped directly from The Bird Barn warehouse located in the heart of New England. Orders received before 12:00 pm CST are processed the same day. Orders received after 12:00 pm CST are processed the next business day. We do not ship on Saturday, Sunday or holidays.
The Bird Barn ships within the United States of America with limited shipping to Canada. Shipments to Canada locations will incur actual shipping and handling rates, in addition to customs fees and surcharges.
Please note that all items ordered may not necessarily be shipped together. Some orders may arrive as split shipments from more than one warehouse location. Packages may be shipped and arrive on different days. We will notify you by e-mail so that you are aware of any split shipments, if they
occur.
The Bird Barn ships within the United States of America with limited shipping to Canada. Shipments to Canada locations will incur actual shipping and handling rates, in addition to customs fees and surcharges.
Please note that all items ordered may not necessarily be shipped together. Some orders may arrive as split shipments from more than one warehouse location. Packages may be shipped and arrive on different days. We will notify you by e-mail so that you are aware of any split shipments, if they
occur.
Return Policy
ALL RETURNS MUST FIRST BE AUTHORIZED
10-Day Inspection Period
If your selection of any product (other than non-returnable items listed below) does not meet your expectation, simply return it within 10 days from the date it was delivered for a refund of your purchase price less a 20% restocking fee. In addition, shipping, handling and order processing charges are non-refundable. Customer is responsible for return shipping costs. No returns accepted after 10 days from delivery.
All returned items must be unused, unopened and in new “resalable” condition with original packaging along with corresponding paperwork, warranties, etc. or no credit will be issued. We reserve the right to refuse returns if the above conditions are not met.
For return authorization, you must email us at sales at the-bird-barn.com
In the event of defective or damaged items in shipping, you will need to do the following:
• You must email us within two days of receipt at sales at the-bird-barn.com
• Please provide us with your name, address, phone number, order number, and a detailed description of the damaged item, as well as the condition
of the shipping box and any packaging.
• Do not throw anything away! Keep all items, boxes, and packing material shipped to you for inspection.
• Items received damaged may require filing a damage claim with the carrier.
• You may be contacted by the package carrier to inspect the damaged shipment, or you may be required to take the damaged shipment to a carrier
facility, or your local post office for inspection.
• Hold on to defective items for up to 15 business days in the event a return tag is issued.
• You may be required to return a defective or damaged item back to The Bird Barn for inspection.
• A replacement of the same or similar item will be shipped at no charge (no refunds or returns allowed).
• If package delivery of replacement products or parts is refused by customer, no credit will be issued for the original order.
10-Day Inspection Period
If your selection of any product (other than non-returnable items listed below) does not meet your expectation, simply return it within 10 days from the date it was delivered for a refund of your purchase price less a 20% restocking fee. In addition, shipping, handling and order processing charges are non-refundable. Customer is responsible for return shipping costs. No returns accepted after 10 days from delivery.
All returned items must be unused, unopened and in new “resalable” condition with original packaging along with corresponding paperwork, warranties, etc. or no credit will be issued. We reserve the right to refuse returns if the above conditions are not met.
For return authorization, you must email us at sales at the-bird-barn.com
In the event of defective or damaged items in shipping, you will need to do the following:
• You must email us within two days of receipt at sales at the-bird-barn.com
• Please provide us with your name, address, phone number, order number, and a detailed description of the damaged item, as well as the condition
of the shipping box and any packaging.
• Do not throw anything away! Keep all items, boxes, and packing material shipped to you for inspection.
• Items received damaged may require filing a damage claim with the carrier.
• You may be contacted by the package carrier to inspect the damaged shipment, or you may be required to take the damaged shipment to a carrier
facility, or your local post office for inspection.
• Hold on to defective items for up to 15 business days in the event a return tag is issued.
• You may be required to return a defective or damaged item back to The Bird Barn for inspection.
• A replacement of the same or similar item will be shipped at no charge (no refunds or returns allowed).
• If package delivery of replacement products or parts is refused by customer, no credit will be issued for the original order.
Privacy
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. When shipping gifts, we use the information you provide about others only to ship the product and to confirm delivery. We do not share any of this information with outside parties except to the extent necessary to complete your order.
We use return email addresses to answer the email we receive. Email addresses are not shared with third parties or not used for any other purpose.
Finally, we do not use or share the personally identifiable information provided to us online in ways other than those described above.
Credit Card and Check Validation
All on-line sales transactions are contingent on the positive identification and verification of credit card information.
The Information We Collect:
On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. When shipping gifts, we use the information you provide about others only to ship the product and to confirm delivery. We do not share any of this information with outside parties except to the extent necessary to complete your order.
We use return email addresses to answer the email we receive. Email addresses are not shared with third parties or not used for any other purpose.
Finally, we do not use or share the personally identifiable information provided to us online in ways other than those described above.
Credit Card and Check Validation
All on-line sales transactions are contingent on the positive identification and verification of credit card information.
The Bird Barn is centrally located in the heart of New England. We offer unique handmade birdseed wreaths, birdseed cakes, bird seed treats, and birdseed gifts. All of our birdseed gifts are made using the finest birdseed. We have a wide variety of bird seed wreaths and bird seed wreath shapes including Sunflowers, Wreaths, Hearts, Cupcakes, Stars, Pine Trees, Garlands and more. All of our bird seed wreath products make wonderful birdseed Christmas Gifts for any bird lover. Visitors to our website at www.the-bird-barn.com can register for our monthly bird seed wreath drawing. All of our bird seed wreaths and bird seed gifts are available to be purchased for wholesale. Thank you for visiting The Bird Barn.